Return Policy

It is possible to return the products you did not use if it does NOT respond to at least one of the following criteria:

  • The items are prefinished
  • The items are identified A, E, EB or FAB on your copy of transaction (bid / order / delivery note or invoice) •
  • The products are damaged
  • The initial delivery was made more than 4 weeks ago

If items are deemed returnable, you can:

  • Bring back the materials at our offices in Terrebonne and present yourself at our customer service counter (leave your materials in your vehicle the rest of the procedure will be explained to you by our staff of customer service).


  • Contact your project manager to inform her of the products to return. She will then arrange for a pick-up of the materials on site.

An audit of such materials will be made by our staff to determine if it is conform and a credit will be issued later.


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